Shipping Policy

1. Shipping Coverage

• We ship across India to all major cities, towns, and pin codes serviceable by our logistics partners.
• International shipping is currently not available. For special requests, please contact us directly.

2. Processing Time

• In-stock items are typically dispatched within 2–4 business days after order confirmation and payment clearance.
• Custom, made-to-order, and embroidered garments require 15–45 business days for production before dispatch, depending on complexity and fabric availability.
• During peak bridal seasons (October–February and April–June) and festive periods, additional lead time of 5–10 business days may apply.

3. Delivery Timeline

• Standard Delivery: 5–8 business days after dispatch (metros and major cities).
• Remote/Rural Areas: 8–14 business days after dispatch.
• Express Delivery: Available on select products and locations at an additional charge. Timeline is 2–4 business days after dispatch.

Note: Delivery timelines are estimates and may be affected by weather conditions, public holidays, logistical constraints, or force majeure events.

4. Shipping Charges

• Free standard shipping on orders above ₹5,000 within India.
• For orders below ₹5,000, a flat shipping fee of ₹150–₹250 will apply depending on the delivery location and package weight.
• Express delivery charges will be displayed at checkout based on location and product weight.

5. Order Tracking

• Once your order is dispatched, you will receive a shipping confirmation via SMS/email with a tracking number and the name of our logistics partner.
• You can track your order on the logistics partner's website using the provided tracking number.
• For any tracking-related queries, please contact us with your order ID.

6. Packaging

All garments are carefully folded, wrapped in tissue paper, and packed in secure bags or boxes to ensure they reach you in perfect condition. Bridal wear is packed with special care to preserve embroidery and embellishments.

7. Delivery Attempts & Failed Deliveries

• Our logistics partner will make up to 3 delivery attempts. If delivery is unsuccessful after 3 attempts, the package will be returned to us.
• In case of a failed delivery due to incorrect address, recipient unavailability, or refusal to accept, re-shipping charges will be borne by the customer.
• Please ensure your delivery address and contact number are accurate at the time of placing the order.

8. Damaged or Lost Shipments

• In the unlikely event that your order arrives damaged, please take photographs immediately and contact us within 48 hours of delivery.
• If a shipment is lost in transit, we will initiate an investigation with our logistics partner and provide a resolution within 7–10 business days.
• Shrungar Fashions will not be responsible for damages caused by improper handling after delivery.

9. In-Store Pickup

• Customers in Pune may opt for free in-store pickup at our Laxmi Road, Narayan Peth store.
• In-store pickup orders will be ready within 2–4 business days (for in-stock items) or as communicated at the time of order.
• Please carry your order confirmation and a valid photo ID at the time of pickup.

10. Contact for Shipping Queries

For any shipping-related questions or concerns, please contact us at:

Shrungar Fashions, Laxmi Road, Narayan Peth, Pune, Maharashtra
Website: www.shrungarfashions.com